Republic of
the Philippines
GUINAYANGAN WATER DISTRICT
Guinayangan, Quezon 4319
Telefax. No. (042)
717-6027; email address:
guinayangan_water@yahoo.com Cellfone Nos. SMART: 09282443768
CUSTOMER FEEDBACK FORM
(GWD Form No. 7)
May gusto ba kayong isumbong na
abusado naming manggagawa? Meron ba kayong suhestyon para sa
ikabubuti pa ng aming serbisyo? May mga reklamo ba kayong nais
ipaabot sa amin? O kaya naman ay may gusto kayong papurihang
manggagawa ng Guinayangan Water District?
i
– report na!!
___________________________________________________________
___________________________________________________________
___________________________________________________________
___________________________________________________________
________________________________________
(LAGDA)
Note:
pakihulog po sa tambyolo ang sulat na ito o personal na
ibigay sa General Manager.
FEEDBACK AND
COMPLAINTS MECHANISM
|
How to send feedback |
Answer the client
feedback/complaint form (Form #7) and drop it at the
designated drop box in front of the Cashier near the payment
counter.
Contact info/Hotline
Numbers:
landline (042) 717-6027, smart #09282443768
guinayangan_water@yahoo.com
http://www.guinayangan.com/GWD.htm
|
|
How feedbacks are
processed |
Everyday, the Customer
Services Assistant D (CSA-D) opens the drop box and compiles
and records all feedback submitted.
Feedback requiring answers are forwarded to the relevant GWD
Section/s and they are required to answer within the day if
the complaint/feedback requires immediate answer/solution or
within three (3) days upon receipt of the
feedback/complaint.
The answer of the relevant GWD section/s is then relayed to
the client.
For inquiries/follow-ups, client may use the contact info.
|
|
How to file a complaint |
Answer the client
feedback/complaint form (Form #7) and drop it at the
designated drop box in front of the Cashier near the payment
counter.
Complaints can also be filed via telephone. Make sure to
provide the following information: a) Name of person being
complained, b) Incident and c) Evidences
For inquiries/follow-ups, client may use the contact info.
|
|
How complaints are
processed |
The Customer Services
Assistant D (CSA D) opens the drop box on a daily basis and
evaluates each complaint.
Upon evaluation, the CSA D forward the complaint to the GWD
Section Head for investigation and resolution. If it cannot
be resolved at the GWD Section, the concerned Section Head
will forward the complaint to the General Manager or to the
Board of Directors for appropriate action/s.
The resolution to the complaint is then relayed to the
client.
For inquiries/follow-ups, client may use the contact info.
|
|
Contact Information of CCB,
PCC, ARTA |
ARTA : complaints@arta.gov.ph
# 8478-5093 1-ARTA (2782)
PCC : 8888
CCB : 0908-881-6565 (SMS)
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