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  Vision & Mission Mandate Performance Pledge Frontline Services Feedback Mechanism Awards Received  
     
 

 

 

FEEDBACK AND COMPLAINTS MECHANISM

 

 
 

 

 

 

Republic of the Philippines

GUINAYANGAN WATER DISTRICT

Guinayangan, Quezon 4319

 

                                Telefax. No. (042) 717-6027;   email address: guinayangan_water@yahoo.com                             Cellfone Nos. SMART:  09282443768

 
CUSTOMER FEEDBACK FORM

(GWD Form No. 7)

May gusto ba kayong isumbong na abusado naming manggagawa? Meron ba kayong suhestyon para sa ikabubuti pa ng aming serbisyo? May mga reklamo ba kayong nais ipaabot sa amin? O kaya naman ay may gusto kayong papurihang manggagawa ng Guinayangan Water District?

i – report na!!

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(LAGDA)

  Note:  pakihulog po sa tambyolo ang sulat na ito o personal na ibigay sa General Manager.

 

 

FEEDBACK AND COMPLAINTS MECHANISM

How to send feedback Answer the client feedback/complaint form (Form #7) and drop it at the designated drop box in front of the Cashier near the payment counter.

Contact info/Hotline Numbers:
       landline (042) 717-6027, smart #09282443768
       guinayangan_water@yahoo.com
       http://www.guinayangan.com/GWD.htm
 
How feedbacks are processed Everyday, the Customer Services Assistant D (CSA-D) opens the drop box and compiles and records all feedback submitted.

Feedback requiring answers are forwarded to the relevant GWD Section/s and they are required to answer within the day if the complaint/feedback requires immediate answer/solution or within three (3) days upon receipt of the feedback/complaint.

The answer of the relevant GWD section/s is then relayed to the client.

For inquiries/follow-ups, client may use the contact info.
 
How to file a complaint Answer the client feedback/complaint form (Form #7) and drop it at the designated drop box in front of the Cashier near the payment counter.

Complaints can also be filed via telephone. Make sure to provide the following information: a) Name of person being complained, b) Incident and c) Evidences

For inquiries/follow-ups, client may use the contact info.
 
How complaints are processed The Customer Services Assistant D (CSA D) opens the drop box on a daily basis and evaluates each complaint.

Upon evaluation, the CSA D forward the complaint to the GWD Section Head for investigation and resolution. If it cannot be resolved at the GWD Section, the concerned Section Head will forward the complaint to the General Manager or to the Board of Directors for appropriate action/s.

The resolution to the complaint is then relayed to the client.

For inquiries/follow-ups, client may use the contact info.
 
Contact Information of CCB, PCC, ARTA ARTA : complaints@arta.gov.ph # 8478-5093 1-ARTA (2782)
PCC : 8888
CCB : 0908-881-6565 (SMS)
 

 

 

 

 
     
   

 

 
 

                         

 
 
 
 
 

 

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